On today’s episode we hear from Texas Agency Training and Education Specialist, Alicia Baugh, on a common mistake that many salespeople make: Focusing on Yourself Instead of the Customer. Alicia Baugh was recently named Texas Agency Training and Education Specialist for Old Republic National Title Insurance Company. She has been in the title industry for over 15 years – 4 years as an Agency Representative and 1 year as SW Region Agency Services Sales Representative for Old Republic and 10 years working as an escrow officer and closer, 5 years of which she was also an agency manager in Texas. She graduated from East Texas Baptist University with a Bachelor of Business Administration.