On today’s episode we hear from Assistant Vice President in Business Development, Joe Alvis, on a common mistake that many salespeople make: forgetting the rest of the team. The newest member of the National Agency Service Business Development Team, Joe Alvis is a recent transfer from the Western Title Division in the San Francisco bay area. Having spent most of his 15 years in the title insurance industry operating and leading in customer facing roles, Joe has seen the good and the not-so-good of customer experience.